Contact Us

Contacting the team

Before you send anything through this form, know that the team reads and replies in English, so a message written in English will get the clearest response. Keep your note to the subject at hand — a question about a bonus, a payment query, or a technical issue — and you will hear back within a reasonable time.

What never belongs in a message

No financial details, passwords or scans of documents should ever be sent through this form. That means no bank card numbers, no account login credentials, no passport or ID copies, and no screenshots of your banking app. A genuine support team will never ask for those through a contact page, and any request that does is a warning sign. If you are unsure whether a message is safe, send it anyway without the sensitive material and ask for a secure method instead.

Support beyond the form

If you are finding it hard to control your gambling, the contact form is the wrong place to turn. Look instead for the responsible-gambling section of the casino site, where you will find self-exclusion tools, deposit limits and links to independent help organisations. Those resources are confidential and act directly on your account, whereas a general enquiry form is not built for that purpose. Use the form for ordinary questions about the casino; use the dedicated tools for anything involving your wellbeing.

Messages are handled by a real person, not an automated reply, so keep your wording plain and specific. A clear subject line and a short description of the issue will get you further than a long background story. The team reads English and will answer in English, so there is no need to translate your message into another language before sending.